WARNING: DO NOT BUY PRODUCTS FROM BENCHMASTER FURNITURE

I’ve never used my blog for anything but humor previously, with the intent to bring some levity into the lives of the nice folks who read what I write; today, I’d like to think that what I am writing is something of a Public Service Message.

So here it is…if you don’t want to waste your money, then under no circumstances should you purchase ANYTHING that is manufactured and sold by the BenchMaster Furniture company. They advertise their crap as “quality furniture”…it’s not.

They make junk…okay, maybe not junk, more like unadulterated garbage.

See that pic above of the recliner and ottoman…that’s what I THOUGHT I bought from them.

Wrong.

I purchased this “leather furniture”, which it isn’t, back in April of 2014, when I was still living in Northern Illinois, from Turk Furniture, a local furniture store in Joliet IL. I moved to Florida about a year later after I retired, and just over a year after that, in August 2016, the fun began.

I noticed a small tear in the “leather” on the back of the chair, on the headrest; after a while, the arms started to split as well and soon the seat followed suit.

 

 

 

 

 

I contacted Turk, who jerked me around (the store manager’s name is Ron; he wouldn’t even tell me what it was until I finally insulted him), so I got the manufacturer’s name off the bottom of the ottoman, Benchmaster Furniture, called Information and got their number; they’re located in Anaheim Ca.

For the sake of brevity, I’ll skip all the back and forth between myself, their sales rep and the president of the company, a man named Gene Trobaugh. By being a pain in the ass, over a period of several months, as this piece of junk slowly disintegrated, I finally got them to grudgingly send me new parts, which I obviously had to replace myself. In stages, I got a new back, a new seat and two new arms. Other than the frame, I essentially had a new chair. At this point, two years ago, the ottoman was still okay.

Keep in mind, this garbage was only a little over two years old when it started to come apart in the first place.

Einstein once said that the definition of insanity was repeating an action but expecting different results each time; I should have known that the new junk wouldn’t be any better than the old junk, and surprise, it wasn’t.

About six months ago, the ottoman started to go, and the NEW back and seat soon followed. (See pics below; those were taken just today.)

I contacted Gene Trobaugh again, but rather than ask for new parts again, I inquired as to whether or not he knew what a recliner enema felt like, and offered to demonstrate. I never received a response.

This stuff is just awful, as you can see, and I’m out the purchase price (just over 500 bucks for both pieces; not a fortune, but not cheap either) after only 4 years of usage, with no other recourse than to replace it with new. (My other furniture is 25+ years old and still in good condition…I am not an abuser of my things.)

Please, for your own sake, don’t but any “bonded leather furniture” made by BenchMaster Furniture…they make shitty products and don’t stand behind them.

FYI, here are the links to two “scandals” regarding “bonded leather furniture”, one here in Florida and another up in Northern Illinois (again); neither article mentions a specific manufacturer by name.

https://www.nbcchicago.com/news/local/NBC-5-Responds-Peeling-Furniture-Report-Leads-to-More-Than-125K-in-Refunds-381718631.html

https://www.tampabay.com/news/business/retail/rooms-to-go-facing-lawsuit-over-bonded-leather-furniture-quality/2326324

Happy tomorrow, everyone.

May 4, 2020

As a follow-up to the above, I took some further photos of the Benchmaster Furniture recliner and ottoman that I purchased back in April of 2014, as I described in my story; keep in mind that these pictures show the damage and the complete ruination of the SECOND set of “body parts” if you will, i.e. the new back, seat and arms that I installed after the first set when bad, two years later in the summer of 2016.

These pics were just taken three days ago; you may draw whatever conclusions you want, but I sure know what I would think if I was looking at them…this stuff is junk.

Once again, happy tomorrow everyone.

May 11, 2020

The reason I took the above pics on 5/4/20 was to send them along with my response to a man named “JR Whitwell”, a person who contacted me via an email last Thursday, April 30, completely out of the blue, telling me that “a client” of his “had a complaint about a blog post”, and went on to say, “There is a particular blog post that we are requesting removal, for abuse/defamation.” 

Of course, he was referring to this post. 

He ended this message with a comment about how I had had a “bad experience” with his client’s product and that they would, “if possible”, like to “make this right.”

I replied, and I want to keep this brief, that there was no abuse/defamation, but that I wanted a complete refund of my $500 to remove the post.

Then I got busy with other things and forgot about it, until the next day when I got to thinking how easy Benchmaster was getting off the hook with this deal.

So I responded again, and this time told Mr. Whitwell that, yeah, I want my refund and I also want you guys to make a significant contribution to the St. Jude’s Children’s Research Hospital here in Tampa. 

This was not well received, and in his unhappy response, Mr. Whitwell mentioned that Google didn’t “cache” websites that “harass individuals and businesses”, meaning Google might remove the listing for this page from their search results for cause.

Nothing was settled and I haven’t heard any further from Mr. Whitwell, hence this addendum to the original.

And I still don’t have my money and I still have that really ugly, falling apart chair and foot stool in my living room…thanks, Benchmaster.

Happy tomorrow.

Leave a Reply